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Privacy policy

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BBB Accredited Business, A+ rating. Opens our BBB profile

01Who we are

E3R Home Services LLC is an exterior construction and remodeling contractor at 208 E Plume St, Suite 13, Norfolk, VA 23510. This policy covers this website, our forms, and the calls and text messages you exchange with us.

02What we collect

We collect only what you send us and basic information about how the site is used.

  • Forms: your name, email, phone, the property or project address, your company, and what you tell us about the job. A certificate of insurance request also includes the certificate holder and the start date.
  • Calls and texts: your phone number, the time of the call or text, and what you write in a text.
  • Use of the site: pages visited, the kind of device and browser, and an approximate location from your internet address, through the analytics tools listed below.

03How we use it

  • To answer you: reply to messages, prepare written estimates and send certificates of insurance.
  • To do the work: schedule visits and keep the records of each job.
  • To text you: only when you agreed to it, as explained in the next section.
  • To improve the site: see which pages help people and which do not.

04Text messages (SMS)

We send text messages only to people who give us their mobile number and agree to receive texts, such as on one of our forms, or who text us first. The messages are about your request or your job: replies, visit times and estimates.

Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. Agreeing to texts is not a condition of hiring us.

We do not share mobile numbers or text consent with third parties or affiliates for their marketing or promotional purposes. The service providers that help us send texts receive them only to deliver the messages.

05Who receives it

We do not sell your personal information. We share it only with the services that run our business, and only for that purpose:

  • GoHighLevel: our customer system for forms, calls and text messages.
  • Cloudflare: hosting and security for this website.
  • Google: Tag Manager and Analytics, and Google Maps when you choose to open directions.
  • Microsoft Clarity: page-use recordings and heatmaps, only if you accept analytics cookies, with what you type in forms hidden.
  • OpenStreetMap: only if you open the map on our contact page.
  • Our crews: the address and scope of your job, so they can do the work.

We may also share information when the law requires it.

06Cookies

The site itself does not need cookies to work. Analytics cookies stay off until you choose Accept all, or turn Analytics on, in the cookie banner. If you accept, our analytics tools set these cookies to count visits and see how pages are used:

  • Google Analytics: _ga and _ga_ followed by an ID, which tell one visit from another. They last up to 2 years.
  • Microsoft Clarity: _clck, which lasts 1 year, and _clsk, which lasts 1 day, plus Microsoft cookies such as MUID that last up to 1 year.

Before you choose, or if you reject, Google Analytics receives only signals without cookies (Google Consent Mode), such as that a page was viewed, and Microsoft Clarity does not record your visit. We do not use advertising cookies.

Google Tag Manager loads these tools and sets no cookies of its own. Your choice is saved in your browser so we do not ask again. You can change it at any time with Cookie settings at the bottom of every page or the button below, and you can also block or delete cookies in your browser settings. The site keeps working either way.

07How long we keep it

We keep your information for as long as we need it to answer you, finish your job and keep the business records the law asks of a contractor. After that we delete it.

08Your choices

You can ask us to show you the information we hold about you, correct it, delete it, or stop contacting you. Virginia residents have these rights under the Virginia Consumer Data Protection Act where it applies. Send your request to the contact below. We answer within 45 days.

09Security

We use reasonable safeguards and limit who can see your information. No system is completely secure, so we cannot promise that information sent over the internet is.

10Children

This site is not meant for children under 13, and we do not knowingly collect their information.

11Changes to this policy

When we change this policy we update the date at the top of this page.

12Contact

Questions or requests about your information: write to us at our office, 208 E Plume St, Suite 13, Norfolk, VA 23510, or use the form on our contact page.